Frequently Asked Questions

 

Here's some of the most frequently asked questions we get from our guests about the area and especially about Camp Glenorchy.

As our facilities are a shared communal space, we are unable to accept any guest bookings requesting to self-isolate with us.
Our primary concern is the health, safety and well-being of our guests and team.
This may require us to refuse bookings at any stage.

We are striving to be as flexible as possible in regard to the above cancellation policy, as the situation was unforeseeable and has created an instance where people are unable to travel due to either their health/ travel restrictions made by Airlines/ the New Zealand Government.
Please get in touch with us.

Any future bookings made past the 16th of March, (after the Government’s announcement) will be subject to our standard cancellation policy.

If you have simply changed your mind in regard to travelling and are not creating a health risk by travelling domestically i.e. you have been in the country since before the 16th of March 2020, our normal policies apply.

However, if you would like to rebook and are already aware of what dates could work for you, we are more than happy to make immediate amendments, at no extra cost.

If you already have a pre-existing medical condition and are suddenly unable to travel due to this, we would be happy to fully refund your stay or book you in at a later date.
Examples of such conditions include:
• If over the age of 60
• If you are pregnant
• If you have an autoimmune disorder

If you become ill or feel unwell at any stage of your stay, you are required to notify a member of our staff, as soon as possible. You are also obliged to notify Healthline.
Evidently, you will no longer have access to any of our facilities or communal areas, as this could put other guests and our staff members at risk of contracting the virus.

This may lead to you self-isolating with us, if you chose to do so please note, that you will be restricted to either your own self-contained campervan or private ensuite room only throughout the duration of your quarantine; all of which will incur an additional cost, to be covered by you.

The additional costs that will incur during this period are (including but not exclusive to):
• Appropriate isolated accommodation configuration
• Food costs
• Extra cleaning to disinfect the room(s) occupied

Camp Glenorchy is located only a short 8-minute walk from the lakefront and the famous red shed.

Mrs Woolly’s General store offers a range of grocery and ready to eat options, as well as great coffee and delicious house-made gelato! We also offer a range of food hampers you can pre-book, including breakfast and various BBQ hamper options. Your pre-ordered hamper will be ready for you upon check-in so all you need to do is get cooking.
Eating out options include Bold Peak Lodge, the Glenorchy Hotel, Glenorchy Cafe, Queenie's Dumplings, the Trading Post, and for those who want to venture out into the scenic surrounds; Kinloch Lodge, that all offer either day or evening dining options.
Check out our food experience page for more details, or contact our friendly team.

Yes. There is a free skatepark and playground in Glenorchy only a short 7-minute walk from Camp Glenorchy. There are also plenty of nature walks around Glenorchy that are great for kids, like the Glenorchy Lagoon Scenic Walkway which starts at the lakefront. Alternatively, you could take a drive to the Paradise, Routeburn or Greenstone area and explore other walks like Paradise Trust loop, Lake Sylvan, Lake Rere and more.

There is a range of paid activities around Glenorchy like visiting the Glenorchy Animal Experience to see sheep, llamas and other farm animals, hire bikes for the family and ride around Glenorchy, go on a 4WD adventure, jetboating, roast marshmallows around the campfire at Camp Glenorchy and much more.

Check out our activities page or speak to our friendly team to find out more and book any activity you wish to do in Glenorchy.

It’s not “forbidden”, but we prefer that our guests use our provided toiletries. All products (including shower products and laundry liquid) have been investigated for their impact on our water treatment systems, so if our tests show anything contaminating our grey-water we can isolate the source. Our constructed wetlands are sensitive to products and we need to take care of them as much as we can! Toiletries often contain ingredients that do not break down in the environment, and instead accumulate there, we really don't want this!

Yes, we have a selection of board games at Camp Glenorchy, as well as some books. Guests are welcome to use them.

During school holidays, we may have movie nights, contact our team to find out more.

We have hairdryers at reception you are more than welcome to borrow. We need to be very aware of what energy we are using so there is not one in each room. We have an oven, stovetops, instant hot water, toasters, rice cookers, fridges, microwaves, and freezers available for you in our kitchen.

While staying at Camp Glenorchy we really want to encourage a small Camp community being formed, having a shared kitchen, lounge and dining space helps retain the feeling of a classic camp experience. We're also mindful of our energy use, by having one big space and set of appliances we've managed to pick the best for energy and water efficiency. It's also so that we don't have to manage cooking odours and moisture in our cabins so it’s also a sustainable design choice

Yes, but it’s subject to availability. Get in touch with our team if you’re bringing your pet along.

Our Reviews

Simply Breathtaking... Words escape me. Or, specifically, words alone can't quite capture the atmosphere, the feeling, and the overall sense of awe one experiences when visiting Camp Glenorchy. It's an Ecological Marvel on every conceivable level and metric. It's Beautifully...

Lai T, New Zealand

All Reviews