Terms and Conditions

OUR BUSINESS

By staying with us and choosing Camp Glenorchy as your accommodation, you are not only supporting our business, our sustainability philosophy and practices but as a charitable trust, the Glenorchy Community. We thank you for your business.

 

PAYMENT FOR BOOKINGS - INDEPENDENT TRAVELLERS, LEISURE TRAVELLERS, PACKAGES, SMALL GROUP BOOKINGS 

Payment for online bookings at Camp Glenorchy, outside of 48 hours from the arrival date, are provided with two options.

Guests are able to make payment in full, using their credit card at the time of booking.

Guests are able to secure their booking using a valid credit card, without making payment. A deposit of one night of the accommodation total may be charged to the credit card 48 hours prior to the arrival date. The balance will be due upon arrival.

For all online bookings made within 48 hours of arrival to Camp Glenorchy, a full payment via credit card is due upon booking.

For small group bookings of 3 to 4 rooms a payment equivalent to 100% of the accommodation booking total may be charged to the credit card 14 days prior to the arrival date.

 

CANCELLATION & REFUND POLICY - INDEPENDENT TRAVELLERS, LEISURE TRAVELLERS, PACKAGES, SMALL GROUP BOOKINGS 

All Camp Glenorchy properties are owned by a Charitable Trust. To help preserve our ability to generate a profit, 100% of which goes to the Glenorchy Community Trust, our cancellation policy is as follows.

Cancellations outside of 48 hours of the arrival date may occur without payment. If a deposit was made, a full refund is available. Guests may choose to transfer any deposits to a new booking if applicable.

Cancellations within 48 hours of the arrival date will incur a charge equivalent to one night of the accommodation total. Charges will be applied to the valid credit card supplied at the time of booking.

‘No-shows’ will incur a charge equivalent to the full cost of the accommodation. 

Policy Exception to High Season Period. 20th December to the 26th January is considered a 'High Season Period'. All bookings cancelled or modified within 14 days of the arrival date during this period will incur a charge for all room nights booked.

For small group bookings of 3 to 4 rooms a refund will be provided to cancellations outside of 14 days. Cancellations to these bookings made within 14 days of the arrival date will incur a full charge of all room nights booked. ‘No-shows’ or early departures are not eligible for refunds. Guests may choose to transfer any deposits to a new booking if applicable.

 

PAYMENT FOR BOOKINGS – GROUPS, EVENTS, OCCASIONS AND LEADERSHIP AND CORPORATE RETREATS

To secure your event at Camp Glenorchy, we require a non-refundable deposit of 20% of the total accommodation and event pricing. While the deposit is non-refundable it is fully transferable across dates and does not expire. We always work closely with all clients and guests to ensure alternative arrangements can be made should a cancellation occur.

60% of the remaining total of the booking is due 30 working days prior to your arrival date. The remaining 20% of the outstanding amount is due 10 days after the event date. If applicable, any additional charges occurred during the event will be discussed and included in this final event invoice.

All payments can be made via bank transfer into our New Zealand bank account. Alternatively we can send you a secure encrypted site to enter credit card details for Camp Glenorchy to withdraw all agreed payments.

Any additional charges such as international bank payment fees or credit card surcharges incurred during the payment process must be paid by the client.

 

CANCELLATION & REFUND POLICY – PAYMENT FOR BOOKINGS – GROUPS, EVENTS, OCCASIONS AND LEADERSHIP AND CORPORATE RETREATS

For cancellations made more than 30 days before the arrival and event date, a full refund, less the lifetime transferable deposit, is applicable. For cancellations less than 30 days before the arrival and event date, no refunds are applicable.

 

COVID 19 POLICY – ALL BOOKINGS

The safety and well-being of our guests is important to Camp Glenorchy. As such, Camp Glenorchy will work closely with all guests allowing for flexibility while being reasonable with alternative dates and arrangements.

In circumstances where the cancellation is due to a Covid-enforced travel restriction, and we are unable to operate the event and/or our accommodation as planned, or the ability to travel is affected, we will issue a refund less any unrecoverable costs.

Camp Glenorchy is not responsible for any incidental expenses that guests may have incurred as a result of booking, including but not limited to travel insurance excess, non-refundable flights or visas, and any event catering costs incurred leading into any event.

 

MASSAGE: CANCELLATION POLICY

Bookings cancelled more than 24 hours but less than 48 hours before the massage appointment will incur a 50% cancellation fee.

  • No refund if cancelled within 24 hours prior to the massage appointment, failure to join the service or no-show.
  • Camp Glenorchy reserves the right to charge an alteration fee.
  • Camp Glenorchy reserves the right to cancel or amend any travel/in house service in the interests of customer safety and comfort.

 

TRANSPORT: CANCELLATION POLICY

Bookings canceled more than 24 hours but less than 48 hours before the trip departure time will incur a 50% cancellation fee.

  • No refund if canceled within 24 hours prior to departure, failure to join the service, no-show, or cancellation after departure.
  • Camp Glenorchy reserves the right to charge an alteration fee
  • Camp Glenorchy reserves the right to cancel or amend any travel in the interests of customer safety and comfort

 

TERMS AND CONDITIONS OF STAY

All rates are quoted in New Zealand dollars and include applicable 15% Government Goods and Services Tax.
The rates quoted are on a per-night basis. Rates are subject to change and will be locked at the time of reservation confirmation. Any rate adjustments do not affect any confirmed bookings already in place. Camp Glenorchy reserves the right to amend online advertised rates at any time.

 

CREDIT CARD PAYMENTS

Please note all credit card payments will incur a 2.5% surcharge.

 

HIGH SEASON

From the 20th December to the 26th January is deemed as 'High Season' at Camp Glenorchy and Mrs Woolly’s Campground. Therefore, any bookings cancelled or modified within 30 days of arrival date would incur a charge for all room nights booked to the credit card details held.

 

CHECK-IN

Check-in time is 2pm. No room is guaranteed available until that time. If arriving prior to this time, we are happy to hold your bags for you until your room is available. If you must check-in before 2pm, please contact us to see if this is feasible; you may need to reserve the room from the previous day to ensure its availability. All guests are required to complete the registration documentation on arrival. Due to the special characteristics of our property, the check-in process may take longer than usual. Please allow 10 to 15 minutes to help us offer you the best experience.
 

CHECK-OUT

Check-out time is 10am, and rooms must be fully vacated by this time. If you wish to extend your stay, please confirm availability with Guest Services by 2pm the day prior; due to previous bookings, guests wishing to extend their stay may be required to move rooms. In order to prepare the room for our coming guests, any personal belongings left within a room after check-out time will be carefully removed and stored. Check-outs after

10am may be available at an additional charge. Please contact Guest Services prior to check-out time to confirm availability for a late check-out.
 

LATE ARRIVALS

Guests should advise Guest Services of late arrivals (after 8pm) to receive instruction on how to retrieve your room key. All guests are required to complete the registration documentation on arrival, agreeing to the above terms and conditions. In order to accommodate late arrivals and ensure agreement with the above Terms and Conditions, a copy of these Terms and Conditions will be included in late arrival instructions.

 

NON-SMOKING POLICY

At Camp Glenorchy and Mrs Woolly’s Campground, we ask that you respect our non-smoking policy in
all accommodations, common areas and buildings on site, and within the Camp public areas. Guests agrees that a $300 cleaning fee will be charged to the credit card on file for guest rooms where smoking has occurred.

 

AGE OF GUESTS

Any guest making a booking must be over 18 years of age and all guests unaccompanied by a parent or guardian must also be over 18 years of age unless otherwise arranged directly with Camp Glenorchy. Guests under the age of 3, when booking are classed as infants and stay free of charge when using existing bedding. If a baby cot is required these can be provided at an additional cost.

 

FORCE MAJEURE

Camp Glenorchy and Mrs Woolly’s Campground accepts no liability where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, technical problems with transportation or other events outside our control.no liability where these terms & conditions are affected by 'force majeure' (certain circumstances beyond our control arise, making performance inadvisable, commercially impractical, illegal, or impossible).

 

TRAVEL INSURANCE

To protect you against unexpected changes to travel plans Camp Glenorchy highly recommends all guests carry travel insurance.

 

RATES, GST AND CREDIT CARD PAYMENTS

Prices and information are subject to availability and rates at the actual time of booking. Camp Glenorchy reserves the right to amend online advertised rates at any time. Any rate adjustments do not affect any confirmed bookings already in place.  All  rates discussed and agreed on are in New Zealand dollars (NZD) and include a 15% Goods and Services Tax (GST). Please note that credit card payments made with Camp Glenorchy incur a 2.5% surcharge.

 

ROOM KEY REPLACEMENT

Any unreturned, misplaced or lost room keys may incur a $25.00 NZD replacement charge.

 

NEW ZEALAND PUBLIC HOLIDAYS

Surcharges may apply to bookings and any additional services requested on Public Holidays (e.g. housekeeping/servicing, pantry stocking, concierge services).

 

DAMAGE & DISRUPTION

All guests agree to not permit any damage/debris on or to our facilities, and/or engage in any activity of any kind which is unlawful, or which constitutes a nuisance or disturbs the quiet enjoyment by anyone on or adjacent to all Camp Glenorchy premises.

All guests agree to reimburse Camp Glenorchy for any costs and expenses incurred to repair or restore the facilities and property arising directly or indirectly from your use of our facilities, including cleaning, replacement or removal fees incurred during your stay. In any event where fees are incurred during their stay, all guests agree that these will be charged to the credit card on file for guest rooms.

 

LIABILITY

Camp Glenorchy and Mrs Woolly’s Campground do not accept any responsibility or liability for acts of omission or misrepresentation by third parties that may prevent or disrupt a guest’s booking. All information and descriptions listed on any and all The Headwaters owned websites are believed to be accurate and are offered in good faith. On occasion and due to circumstances beyond our control, certain features or facilities may not be available and for this we accept no liability. In addition, Camp Glenorchy and Mrs Woolly’s Campground do not accept liability for any injury, loss or damage to the guest or their possessions, any member of the guest's party or any visitor with the party, arising out of or in connection with the use of the property.

 

AGREEMENT

All guests agree to be bound by Camp Glenorchy and Mrs Woolly’s Campground’s terms & conditions by paying the deposit accommodation charges and bond (if applicable) and confirming their booking, either directly or through a booking agent. If booked through an agent, all guests are required to authorise the release of their credit card details upon arrival at the properties, and in doing so, authorise Camp Glenorchy and Mrs Woolly’s Campground to charge guests credit cards for additional cleaning, damage, emergency outcalls and associated collection costs.

 

A NOTE ON OUR TERMS & CONDITIONS

Our cancellation terms are non-negotiable and for your own protection, we recommend guests purchase travel insurance. We reserve the right to refuse or cancel any reservation or booking made directly with us or via a third party. We are not obliged to justify any refusal or cancellation but will refund any deposit paid if, due to circumstances beyond our control, the accommodation or site we've reserved for you becomes unavailable or unfit for use, we will notify you as soon as possible and a refund of your deposit will be made in full.

Please note that third party websites may have different terms and conditions and all cancellation requests must be made directly with the agent you booked with. For best terms we always recommend you book directly with us.

Our Reviews

We booked the Family Getaway package and highly recommend it. Made for a very relaxing weekend away because breakfast and a dinner were included - one less thing to organise! Loved the accommodation in the ecolodge and learnt alot about sustainable buildings. We stayed for a friend's 40th...

Lisa, New Zealand

All Reviews