Frequently Asked Questions


Here's some of the most frequently asked questions we get from our guests about the area and especially about Camp Glenorchy.

As our facilities are a shared communal space, we are unable to accept any guest bookings requesting to self-isolate with us.
Our primary concern is the health, safety and well-being of our guests and team.
This may require us to refuse bookings at any stage.

You will be subject to our Cancellation Policy:

Standard rate: Cancellation within 48 hours of your arrival date would forfeit your deposit. If no-show, you will forfeit the total cost of accommodation. Cancellation prior to 48 hours of your arrival date will be fully refunded.

Non-refundable rate: Cancellation at any time will forfeit the total cost of accommodation. Should you need to change your stay dates, please let us know. We'll endeavour to help you book for another date. Please note this will be subject to availability. Extra fees may apply.

If you become ill or feel unwell at any stage of your stay, you are required to notify a member of our staff, as soon as possible. You are also obliged to notify Healthline.
Evidently, you will no longer have access to any of our facilities or communal areas, as this could put other guests and our staff members at risk of contracting the virus.

This may lead to you self-isolating with us, if you chose to do so please note, that you will be restricted to either your own self-contained campervan or private ensuite room only throughout the duration of your quarantine; all of which will incur an additional cost, to be covered by you.

The additional costs that will incur during this period are (including but not exclusive to):
• Appropriate isolated accommodation configuration
• Food costs
• Extra cleaning to disinfect the room(s) occupied

The Headwaters Eco Lodge is located only a short 8-minute walk from the lakefront and the famous red shed.

Mrs Woolly’s General store offers a range of grocery and ready to eat options, as well as great coffee and delicious house-made gelato! We also offer a range of food hampers you can pre-book, including breakfast and various BBQ hamper options. Your pre-ordered hamper will be ready for you upon check-in so all you need to do is get cooking.
Eating out options include Bold Peak Lodge, the Glenorchy Hotel, Glenorchy Cafe, Queenie's Dumplings, the Trading Post, and for those who want to venture out into the scenic surrounds; Kinloch Lodge, that all offer either day or evening dining options.
Check out our food experience page for more details, or contact our friendly team.

Yes. There is a free skatepark and playground in Glenorchy only a short 7-minute walk from The Headwaters Eco Lodge. There are also plenty of nature walks around Glenorchy that are great for kids, like the Glenorchy Lagoon Scenic Walkway which starts at the lakefront. Alternatively, you could take a drive to the Paradise, Routeburn or Greenstone area and explore other walks like Paradise Trust loop, Lake Sylvan, Lake Rere and more.

There is a range of paid activities around Glenorchy like visiting the Glenorchy Animal Experience to see sheep, llamas and other farm animals, hire bikes for the family and ride around Glenorchy, go on a 4WD adventure, jetboating, roast marshmallows around the campfire at the Lodge and much more.

Check out our activities page or speak to our friendly team to find out more and book any activity you wish to do in Glenorchy.

It’s not “forbidden”, but we prefer that our guests use our provided toiletries. All products (including shower products and laundry liquid) have been investigated for their impact on our water treatment systems, so if our tests show anything contaminating our grey-water we can isolate the source. Our constructed wetlands are sensitive to products and we need to take care of them as much as we can! Toiletries often contain ingredients that do not break down in the environment, and instead accumulate there, we really don't want this!

Yes, we have a selection of board games at The Headwaters Eco Lodge, as well as some books. Guests are welcome to use them.

During school holidays, we may have movie nights, contact our team to find out more.

We have hairdryers at reception you are more than welcome to borrow. We need to be very aware of what energy we are using so there is not one in each room.

While staying at The Headwaters Eco Lodge we really want to encourage a community feel, having a shared lounge and dining space helps retain that feeling. We're also mindful of our energy use, by having one big space we've managed to pick the best for energy and water efficiency. It's also so that we don't have to manage cooking odours and moisture in our cabins so it’s also a sustainable design choice

Yes, but it’s subject to availability. Get in touch with our team if you’re bringing your pet along.

Our Reviews

It's hard to know where to begin when describing the amazing and wonderful Camp Glenorchy. First, it is five star luxury in every way. The setting is utterly magnificent set among arguably the most beautiful scenery on the planet. The facilities are above and beyond. The staff are...

Truman, New Zealand

All Reviews